Technical Support Specialist

Required Skills

• English level: Upper-Intermediate and higher (part of the interview will be conducted in English), knowledge of additional languages is better,
• Proactivity,
• Responsibility for own work,
• Flexible thinking,
• Ability to find solutions on your own,
• Communication skills.

Requirements

• Experience in Technical or customer support in Hi-Tech or IT industries, at least, 6 months,
• Knowledge of the Office 365 apps and knowing how to use them (Word, Excel, PowerPoint, Teams, Outlook, SharePoint, OneDrive),
• Experience working with Helpdesk systems and ticket processing,
• Ability to multitask and prioritize the tasks.

Responsibilities

• Provide professional service of customers in a timely manner,
• Effectively resolve customer requests in the Helpdesk system and chat,
• Provide periodic reports of completed work,
• Cooperate with other departments to bring attention to customer’s issues and their solutions,
• Have high level of knowledge of the system’s functional and company’s products,
• Assist customers in using the system, recommend useful features for them when needed,
• Ability to conduct business correspondence,
• Complete assigned individual tasks according to the schedule,
• Maintain principles of information security about customers (GDPR),
• Suggest and propose improvements for process.

We offer:

• Official employment according to the Labor Laws of Ukraine from day 1,
• Regular on-time salary payouts 2 times per month,
• Yearly vacation according to the Labor Laws of Ukraine,
• Paid sick leaves,
• Work in an office equipped with sustainable internet and electricity during workday, which is situated near Osokorky metro station,
• Career advancement after 1 year of employment.